Welcome to RO Service by Romegamart. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We do not collect or store any personal information unless explicitly provided by the user for service booking and order processing. The types of data we may collect include:

• Service details (such as selected RO service and appointment time).
• Device and usage data for app functionality and performance monitoring.
• Location data (when permission is granted) to offer location-based services like assigning nearby technicians.
• Cookies and analytics data to improve user experience (optional and subject to user consent).

2. How We Use Your Information

We use the collected data only for the following purposes:

• To facilitate service booking and order processing.
• To improve the app experience and troubleshoot issues.
• To assign nearby service providers using your location (if shared).
• To comply with legal and regulatory requirements.

3. Data Sharing and Security

We do not sell, trade, or rent users' personal information to others. All user data, including location data if collected, is securely stored and protected against unauthorized access using industry-standard practices.

4. Third-Party Services

We may use third-party services (such as payment gateways and analytics tools) that have their own privacy policies. Users are encouraged to review those policies.

5. Location Data Usage

We may request access to your device’s location to:

• Automatically detect your address during service booking.
• Assign the nearest available technician to your location.

You may revoke location access at any time from your device settings.

6. User Rights and Controls

Users can:

• Opt out of cookies and analytics tracking.
• Revoke location access via device settings.
• Request deletion of any data provided during service booking.
• Contact us for any privacy concerns.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Head Office: 10th Floor, Tower-B, Unitech Cyber Park, Sector 39, Gurugram, Haryana 122001, India

Phone: 18008898529

Email: support@roservice.romegamart.com

Website: https://roservice.romegamart.com