Terms and Conditions

Effective Date: November 3, 2025
Company Name: RO Service (A Unit of Romegamart LLP)
Website: www.roservice.romegamart.com

1. Introduction

Welcome to RO Service, operated by Romegamart LLP.
By accessing or using our website, mobile app, or services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
If you do not agree to these terms, please refrain from using our website or services.

2. Services Offered

RO Service provides installation, maintenance, and repair services for water purifiers and related products.
All services are subject to availability, technician location, and scheduling constraints.

3. Account and Registration

• To access certain features, you may be required to create an account.

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree to provide accurate, current, and complete information during registration and to update it as needed.

4. Booking and Payments

• Bookings can be made through our website, app, or authorized partners.

• Payments can be made online using credit/debit cards, UPI, wallets, or cash on service (if applicable).

• Prices are subject to change without prior notice, but confirmed bookings will be honored at the booked price.

• Any additional work requested during the service visit will be charged separately.

5. Cancellation & Refunds

• Cancellations made before technician dispatch may be eligible for a full refund.

• Once the technician is assigned or has reached your location, cancellation charges may apply.

• Refunds, if approved, will be processed to the original payment method within 5–7 working days.
  For detailed information, please refer to our Refund Policy.

6. Service Warranty

• All services are covered under a limited warranty, the duration of which varies by service type.

• Warranty covers only the workmanship of our technicians, not damage caused by misuse, third-party repair, or natural wear and tear.

• Parts replaced carry their respective manufacturer warranties.

7. User Responsibilities

• Ensure accessibility to the service location at the scheduled time.

• Provide accurate information about your appliance and any issues faced.

• Do not misuse our platform or engage in fraudulent activities such as fake bookings or false complaints.

8. Limitation of Liability

RO Service shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of our services.

• Delays caused by third-party couriers, natural disasters, or other uncontrollable events.

• Any unauthorized modifications made by you or third parties to your appliance after our service.

9. Intellectual Property

All content on this website — including logos, trademarks, images, and text — is the property of Romegamart LLP and protected by applicable copyright laws.
You may not copy, reproduce, or distribute any material without prior written consent.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

11. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.
Updates will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.

13. Contact Information

For questions or concerns about these Terms & Conditions, please contact:
📧 Email: support@roservice.romegamart.com
📞 Phone: 1800-889-8529
🏢 Address: 10th Floor, Tower-B, Unitech Cyber Park, Sector 39, Gurugram, Haryana 122001, India